Security software Norton 360, by Symantec, is incompatible with ALL Autodesk software

One of our Technical Suppose Specialists, Jeffrey Maffeo, was currently troubleshooting with Autodesk on a recent case. Apparently, Autodesk reports that the security software Norton 360, by Symantec, is incompatible with ALL Autodesk software. 

"The customer has AutoCAD LT 2011 & 2012.  The software would work fine upon first use after installation.  However, upon second or subsequent uses, AutoCAD LT would become unresponsive in either version when trying to open any drawing, providing no error or clue to the problem whatsoever. 

After exhaustive troubleshooting, which included a “clean” uninstall of ALL Autodesk products in selective startup mode, I contacted Autodesk Partner Support who had the answer quickly.  Needless to say, I was very surprised with their answer, but I and the customer were very pleased to finally have a resolution to the problem."

There are currently two options:

OPTION 1
Unregister a Norton file, buShell.dll. Be aware that unregistering buShell.dll disables the Norton 360 backup context menu options, backup status overlay icons, and Norton Backup Drive.

 

STEP 1

Turn off Norton Tamper Protection

1) Start Norton 360. Click Settings.

2) In the Settings window, under Quick Controls, uncheck Norton Tamper Protection.

3) In the Security Request window, from the drop down menu, select a duration and click OK. Click Close.

 

STEP 2

Unregister buShell.dll

1) Navigate to the following folder: C:\WINDOWS\system32

2) Depending on your version of Windows, do one of the following:

• In Windows 7 or Vista: Locate and right-click the cmd file, and then click Run as administrator.
• In Windows XP: Locate and double-click the cmd file.

3) Depending on your version of Norton 360, do one of the following:

• For Norton 360 Standard Edition in Windows 7/Vista/XP 32-bit: Type the following text, and then press Enter.
  cd C:\Program Files\Norton 360\Engine\5.*
• For Norton 360 Standard Edition in Windows 7/Vista 64-bit: Type the following text, and then press Enter.
  cd C:\Program Files (x86)\Norton 360\Engine64\5.*
• For Norton 360 Premier Edition in Windows 7/Vista/XP 32-bit: Type the following text, and then press Enter.
  cd C:\Program Files\Norton 360 Premier Edition\Engine\5.*
• For Norton 360 Premier Edition in Windows 7/Vista 64-bit: Type the following text, and then press Enter.
  cd C:\Program Files (x86)\Norton 360 Premier Edition\Engine64\5.*

4) Type the following text, and then press Enter. regsvr32 /u buShell.dll

5) In the RegSvr32 window, click OK. Exit the Command Prompt.

 

STEP 3

Turn on Norton Tamper Protection

1) Start Norton 360. Click Settings.

2) In the Settings window, under Quick Controls, check Norton Tamper Protection. Click Close.

 

OPTION 2

Download and run the Norton Removal Tool to uninstall Norton 360

 

Note: If you downloaded your product from your service provider, you do not have a Product Key. Please skip Step 1 and continue with Step 3 below.

STEP 1

Save your Product Key

Note: You may also find your Product Key at the back of the CD sleeve, or in the confirmation email that you received from Symantec for your download purchase. Once you write down the Product Key, go to Step 2.

1) Start Norton 360. On the top of the main product window, click My Account.

2) Click Access Norton Account. Type in your email address and password for your Norton Account, then click Sign In.

Note: If you do not have a Norton Account set up already, click Get Started, complete the form, and then click Submit.

3) Under Products, click Norton 360. Write down the Product Key.

4) Sign out of your Norton Account, then continue with Step 2 below.

 

STEP 2

Download and run BUdump.exe

1)Click the button to download BUdump.exe. DOWNLOAD

2) Click Save. Save the file onto your Windows desktop.

3) On the desktop, double-click the BUdump.exe file. Click Run. BUdump.exe will run quickly and silently.

 

STEP 3

Download and run the Norton Removal Tool

Note: The Norton Removal Tool uninstalls all Norton 2003 and later products, Norton 360, and Norton SystemWorks 12.0 from your computer. Before you continue, make sure that you have the installation CDs or downloaded installation files for any Norton products that you want to reinstall. If you have pcAnywhere or WinFAX, uninstall it using Add or Remove Programs before running the Norton Removal Tool. Also, if you use ACT! or WinFAX, back up those databases and uninstall those products.

1) Download the Norton Removal Tool. Save the file to the Windows desktop. DOWNLOAD

2) On the Windows desktop, double-click the Norton Removal Tool icon.

3) Follow the on-screen instructions. Restart the computer.

Note: Your computer may be restarted more than once, and you will be provided the instructions on how to reinstall your Norton product. After you reinstall your Norton product, run LiveUpdate and install all the available updates. Run LiveUpdate again until there are no updates available, and then restart the computer.